We offer FREE 2nd Class Delivery on all orders under £10! (Upgrade to 1st Class for £1.00)
We offer FREE 1st Class Delivery on all orders over £10! (Upgrade to Next Working Day for £5.00)
We offer FREE Next Working Day Delivery on all orders over £100! (Mainland UK destinations only. Outlying areas may take 2 days)
The table below shows our estimated delivery time from the day your order is dispatched. These timescales are a general guide and we do ask that 5 working days is allowed before contacting us to report an order as undelivered.
|Order Value||Postage Method||Carrier||Expected Timescale||Upgrade Options|
|Under £10||FREE 2nd Class||Royal Mail||2-4 Working Days (Mon-Sat Delivery)||Upgrade to 1st Class for £1|
|Between £10-£100||FREE 1st Class||Royal Mail/Parcelforce/DPD||*1-2 Working Days (Mon-Sat Delivery)||Upgrade to Next Working Day Delivery for £5|
|Over £100||FREE Next Working Day Delivery||Royal Mail/Parcelforce/DPD||Next Working Day (Mon-Fri Delivery)|
|European||FREE European Priority||Royal Mail/Parcelforce/DPD||3-10 Days (Depending on Destination)|
*95% of 1st Class post will arrive the Next Working Day from dispatch, however this is not guaranteed.
Orders are processed during our working hours of 9am-5pm, Monday to Friday.
Any orders placed after the cut-off times below will be dispatched the next working day. Any orders placed after the cut-off times below on Friday, Saturday, Sunday or Bank Holidays will be dispatched on the next available working day.
|Item||Postage Method||Cut-Off for Same Day Dispatch|
|Compatible Ink Cartridges||Any||Order before 5pm for same day dispatch (Mon-Fri)|
|Compatible Toners||Any||Order before 4pm for same day dispatch (Mon-Fri)|
|OEM Genuine Products||Next Working Day Delivery||Order before 4pm for same day dispatch (Mon-Fri)|
|OEM Genuine Products||1st Class, 2nd Class & Europe||Orders will be dispatched within 1-2 days of order|
Orders placed using Royal Mail 1st and 2nd Class can be delivered from Monday to Saturday.
Guaranteed Next Working Day deliveries are made Monday to Friday only and a signature will be required.
The table below shows our most popular Compatible products together with the recommended maximum order quantity to fit through a letterbox.
A combination of Multipacks and Individual cartridges are also possible in some cases with examples shown below, but information should be used as a rough guide based on our standard box sizes (from time to time our box sizes may differ).
|Canon PGI-5/CLI-8||2 Multipacks||10 Individuals||2 Multipacks / 2 Individuals|
|Canon PGI-520/CLI-521||2 Multipacks||12 Individuals||2 Multipacks / 4 Individuals|
|Canon PGI-525/CLI-526||2 Multipacks||12 Individuals||2 Multipacks / 4 Individuals|
|Canon PGI-550/CLI-551||2 Multipacks||8 Individuals||1 Multipack / 4 Individuals|
|Canon PGI-570/CLI-571||2 Multipacks||8 Individuals||1 Multipack / 4 Individuals|
|HP 364XL (4 Cartridge Set)||3 Multipacks||8 Individuals||2 Multipacks / 3 Individuals|
|HP 364XL (5 Cartridge Set)||2 Multipacks||8 Individuals||1 Multipack / 4 Individuals|
|Epson 16XL, 18XL, 24XL and 29XL||2 Multipacks||8 Individuals||1 Multipack / 4 Individuals||Epson T0807 and T0487||1 Multipacks||8 Individuals||1 Multipack / 3 Individuals||Brother LC123 and LC223||2 Multipacks||8 Individuals||1 Multipack / 2 Individuals||Brother LC970, LC980 and LC985||2 Multipacks||8 Individuals||1 Multipack / 4 Individuals||Brother LC1220, LC1240 and LC1280||2 Multipacks||8 Individuals||1 Multipack / 2 Individuals|
Many other product combinations will fit through a letterbox, but do not qualify as a 'Large Letter'.
Once your order leaves our warehouse, it is passed over to a third party delivery company. From time to time mail does naturally get lost or delayed due to events outside of our control. We do however understand how frustrating it is when something doesn't arrive when you expect it. If your order is not received the Next Working Day after ordering (Monday-Friday), we will refund your delivery charge!
Please be aware that orders placed after 5pm (or the cut-off time for that item) on Friday or over the weekend will be dispatched on the following Monday (or Tuesday in the event of a Bank holiday). Orders placed before the Friday cut-off time should be delivered on Monday (or Tuesday in the event of a Bank Holiday).
We expect 99% of orders to reach you within the expected timeframe indicated above and at checkout. Inevitably there are delays from time to time that are out of our hands, but we do ask for a little patience when expecting a delivery. Royal Mail do not declare post 'lost' until 15 days after posting and we realise this is too long to expect customers to wait.
We ask that 5 working days is allowed before we investigate an undelivered order. We often find that in many instances of orders reported as undelivered, the following has occurred:
This largely depends on the items ordered although we have designed our packaging to be as letterbox friendly as possible!
Our warehouse team will always attempt to pack your order to fit through a letterbox where possible and our handy 'Letterbox Friendly Post' guide above highlights the recommended maximum ordering quantity on our most popular ranges, should letterbox suitability be a consideration for you.
A common issue we encounter is when a customer moves house but selects their old saved address at checkout. All addresses can be managed by the customer through their 'My Account' section when logged in.
Please ensure the correct address details are selected or entered at Checkout as we are unable to re-dispatch orders sent to the incorrect address. We recommend editing or deleting any old addresses you may have saved to avoid any future confusion
If you do make a mistake when ordering, please contact Customer Services as quickly as possible via firstname.lastname@example.org to allow us time to correct the error before dispatch. We're also more than happy to delete an old address on request so feel free to get in touch!
Unfortunately we are unable to hold orders as they are processed through our automated system.
If it is during a period where offer prices are live and you don't want to miss out, we recommend either ordering to a friend, work or family member's address or ordering a quantity that will fit through a letterbox in your absence.
Otherwise it is probably best to place the order when you return home to avoid a trip to the local sorting office.
Unfortunately not. We can only ship to domestic and business addresses where the named recipient resides or works.
If checking out via Paypal, please ensure the correct delivery address is selected from within Paypal. We quite often find 'Collect at Store' addresses that were previously used by Paypal for other merchants are inadvertently selected when checking out with us.
Unfortunately we are not able to re-dispatch orders addressed to other stores for 'Click and Collect' or 'Collect at Store'. This will be the customers responsibility to contact the address on the order.
Simple answer... Nothing. RM24 and RM48 are the equivalent service as 1st Class and 2nd Class but renamed for businesses. You might see RM24 or RM48 appear as the postage method within your account and it just means Royal Mail 1st class or 2nd class as everyone knows it.
It is not a 'Guaranteed' 24 or 48 hour service from day of dispatch, but it is an indication of the fastest possible time 1st or 2nd class post might arrive.
It's always a good to have an idea of when you are likely to run out of ink and make sure you have re-ordered in plenty of time. Timescales listed above are only guidelines and we're quite often left in the hands of our 3rd party delivery services after items are dispatched.
We understand customers often order when they run out but we recommend keeping a good few months of stock at hand so that you are not adversely affected by any delivery delays
If you order after 5pm on Friday or during the weekend, be aware that orders will be packed on Monday and the first day possible to receive a weekend order is Tuesday at the very earliest. Our working week is Monday to Friday
At checkout, please make sure you have selected your current correct delivery address. Many customers have several addresses saved and it is very easy at times to select an old or incorrect address by mistake.
When logged into the website, old addresses can be edited or deleted from the 'My Account' section under 'Addresses'. We recommend taking a few moments to delete any old or no longer used addresses which will make the checkout process quicker for you and eliminate the chances of a mistake being made.
We also regularly see incorrect digits used in postcodes (i.e. ! instead of 1, & instead of 7, or a o instead of 0 etc.) Addresses are not routinely checked so any addresses selected or entered at checkout will be exactly where the parcel is sent. Luckily our warehouse pickers and packers spot a large percentage of mistakes before the parcel is sent but during busy periods, some can slip through the net!
Like us, you'll probably find yourself at work during the times you'd expect a parcel to arrive! Make sure you have set up a designated neighbour, a safe place or selected a local post office through Royal Mail for those times you are not in.
Many people now choose to get their parcels delivered to a work address or alternative family address where there will always be someone to accept non-letterbox friendly deliveries.
Alternatively, check if your product appears in the 'Letterbox Friendly' guide above to ensure your order quantity can be delivered through your letterbox should you not be in.
Estimate how much ink or toner you normally get through and base your buying decision on that. We want you to take advantage of our tiered pricing as much as possible but we do recommend ordering a maximum of 6 months supply. This also ensures all cartridges purchased remain covered under the 12 month warranty.
Generally keeping 1 or 2 months supply is more sensible as you will benefit from any price drops and sales more often.
Please contact us as soon as possible if you believe you've made an error with your order or delivery address. We can put it right before the order is dispatched!